Shipping policy

 

Last Updated: 9.2.2025

Thank you for shopping with Riverland Health Foods! We are committed to delivering your order as quickly and affordably as possible. Please review our shipping policy below.

Shipping Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

• During high-demand periods, processing times may be extended. We will notify you of any delays.

Shipping Rates & Delivery Estimates

• Delivery times are estimates and may vary due to factors beyond our control.

• Unforeseen circumstances impacting delivery service provider networks and shipping delays may include natural disasters, floods, bush fires, etc.

  Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item unexpectedly out of stock. We regularly update our website to ensure this does not happen, however, in the rare occasion that a paid item is out of stock we will offer you a store credit or full refund.

International Shipping

• We currently do not offer international shipping.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email.

• Please allow up to 8 hours for tracking updates to appear in the system.

Shipping Restrictions

• Certain items may have shipping restrictions due to regulations or hazardous materials.

• Excludes orders with fresh produce and products requiring refrigeration.

Lost, Stolen, or Damaged Shipments

• Riverland Health Foods is not responsible for lost, stolen, or damaged packages once they leave our facility.

• If you experience an issue with your shipment, please contact the carrier directly. However, we are happy to assist you in filing a claim if needed.

Returns & Exchanges

• Please refer to our Return Policy for details on returning or exchanging an item.

If you have any questions about our shipping policy, please contact us at sales@riverlandhealthfoods.com.au

Thank you for shopping with Riverland Health Foods!